Chains & Necklaces

Information

Returns

Return Policy

If for any reason you wish to return your merchandise, we will refund, replace, or exchange any item(s) within 15 days of the delivery date.

A restocking fee of 15% will be charged for every return.

To Return an Item:

Place a copy of your invoice along with the item(s) you are returning.
For your protection, we advise that you insure the package for the full amount of the items you are returning plus shipping charges. GoldenLux Jewelry is not responsible for items lost or damaged while en route back to us.
On your original invoice, if the price of the item you are returning is listed as:

Less than $500:
You can use any carrier to ship your return package.
More than $500:
Ship your package via US Postal Service Registered Mail (FedEx® and UPS® will not insure merchandise over $500).

Make sure to keep your return receipt for confirmation that your shipment has reached GoldenLux Jewelry. All return shipping charges must be prepaid by the customer.

All packages must be returned to the following address:
GoldenLux Jewelry
PO Box 329
Fairfield CA, 94533

If you require assistance, please feel free to contact us at info@goldenluxjewelry.com

All returned items must be unworn and undamaged in the original boxes along with the original certificates where applicable. There should be no scratches or marks on the item and no sign of wear; the product should not have been altered in any way. Any items that are received that have been worn, damaged, or altered will not be refundable. Original shipping charges are non-refundable.
All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries.
All ORIGINAL diamond certificates (where applicable) and a copy of the original invoice must be included with the package in order for a full refund to be issued. Any package missing the original certificate(s) will be charged a fee of $200.00 per original certificate with no exceptions.
GoldenLux Jewelry is not responsible for any packages it does not receive, or returns not submitted in accordance with these guidelines.
Payments received by credit card will be refunded the same way. Payments received by bank wire will be refunded by company check. Please allow 5-10 business days for processing after a return is received.
We have attempted to recreate the appearance of our jewelry on our website as close to reality as possible. Keep in mind that different computer monitors may show variations of product colors and details.

Privacy Policy

GoldenLux Jewelry will occasionally update its privacy statement to reflect company and customer feedback. When GoldenLux Jewelry posts changes to this statement, you will see the word "Updated" next to the Privacy Policy link on the GoldenLux Jewelry home page. GoldenLux Jewelry encourages you to periodically review this page to be informed of how we are protecting your information. If you have questions or concerns about policy changes, you should first contact GoldenLux Jewelry customer service department at info@goldenluxjewelry.com.

How We Use The Information We Gather

GoldenLux Jewelry may request personal information, including your name, shipping address, telephone number, e-mail address, billing address, credit card number, and expiration date. GoldenLux Jewelry collects that information in order to:

Process an order
Verify your identity for payment authorization
Contact you regarding your order status
Ship your order to you
Send you news from GoldenLux Jewelry (if you request)
Generate anonymous statistics
Provide you with an excellent shopping experience

Once GoldenLux Jewelry gathers your name and address, this information will then be transferred to your credit card company, if applicable, for confirmation to complete your purchase. Your name and address will not be used for any other purpose than delivery of your order. Your name and address will not be sold to mailing-list firms. Although GoldenLux Jewelry may occasionally share statistics about our customers with important business partners, we do not disclose any identifying information about individual customers.

Third Party Privacy Policies

GoldenLux Jewelry gives you access to third party partners to provide you with certain services that are detailed below. GoldenLux Jewelry will provide that third party with your transaction information and then that third party will collect additional information that it needs to provide you with the requested service. GoldenLux encourages you to review the privacy statements of Web sites you choose to link to from GoldenLux so that you can understand how those Web sites collect, use, and share your information. GoldenLux is not responsible for the privacy statements or content on Web sites outside of GoldenLux Jewelry web site.

Tracking of Advertising Links, Action Tags, and Cookies

GoldenLux works with a third-party advertising company to collect information on advertisement performance and Web site usage. This company serves GoldenLux Jewelry ad banners on our behalf which use action tags and cookies to measure how many times users view and click on an ad and which specific pages of our Web site users visit (e.g. a registration or checkout page). To do so, this company may use information about your visits to the GoldenLux Jewelry web site and other web sites. Unless otherwise notified, our third-party advertising company does not use names, addresses, e-mail addresses, or telephone numbers and does not link any online actions or cookies to an identifiable person. The use of your cookies is subject to the privacy policy of our third-party advertising company.

Site Usage Tracking and Analysis

GoldenLux Jewelry uses a third party, to provide additional tracking and analysis of information and data collected from visitors to our Web site.

GoldenLux Jewelry Communication

GoldenLux Jewelry offers customers many ways to keep up to date with the latest product offerings and promotions. Below, we outline how we treat the information you provide us.

Email Newsletters

GoldenLux Jewelry offers customers the chance to opt-in to receive regular updates, news, and special offers via email. Customers may opt-out of receiving these newsletters at any time by clicking the unsubscribe button on the bottom of any email newsletter.

Surveys

GoldenLux Jewelry occasionally requests information from our users and customers via surveys. Participation in these surveys is completely voluntary, and all participants have a choice whether or not to disclose information. The requested information typically includes the customer's first name, as well as information relating to the customer's experience at GoldenLux Jewelry, or their opinions on products they have purchased. Survey information will be used internally to monitor or improve this site, and after attaining user permission, may be posted on the site to provide information about our products to other users. Users' personally identifiable information is not shared with third parties unless GoldenLux Jewelry gives prior notice and choice.

Opt-Out Policy

To opt out of receiving communications from GoldenLux Jewelry, just click the “unsubscribe" button at the bottom of any email newsletters.

Updating Personal Information

If the personal information GoldenLux Jewelry has gathered from you changes or you no longer desire our service, we will gladly correct, update, or remove any personal data you have previously provided to us. To request a change or removal of your personal information, send an e-mail to info@goldenluxjewelry.com. You can also log into your account and make any changes.

Security

GoldenLux Jewelry is committed to protecting the privacy of your personal information. To protect the information you send from your computer to GoldenLux Jewelry e-commerce system, this information - including your credit card number, name, and address - is encrypted using Secure Sockets Layer (SSL) software. Internally, we use encryption and Web security technologies to protect the privacy of your personal data. Only parties responsible for processing your order have access to your credit card and bank information. GoldenLux Jewelry continuously reviews its policies and practices to ensure that all customer information remains secure.

Use of Technology

"Cookies" are small pieces of information that are stored by your browser on your computer hard drive. You must have cookies enabled in order for you to be able to perform many of the general functions on the GoldenLux Jewelry web site. With cookies enabled, the GoldenLux Jewelry web site will have the capacity to deliver you a more customized and complete shopping experience to track visits from our affiliates and partners and to enable the use of our shopping cart. GoldenLux Jewelry does not use cookies to store or collect any personal information such as names, addresses, or payment information. To learn how to enable cookies on your computer, visit the Web site that corresponds to the browser you use.

IP Address

GoldenLux Jewelry collects your IP address, which cannot be used to identify you personally, to help diagnose problems with its server, to administer and tune the operation of its site, and to log your browser type and referring URL information. GoldenLux Jewelry servers use each IP address to anonymously track the date and duration of each session within its site. Your IP address may also be used to help GoldenLux Jewelry collect statistical data or in gathering broad usage information. Certain parts of this information may be shared with GoldenLux Jewelry partners, but your IP address will not be distributed.

Contacting GoldenLux Jewelry

To provide the best customer service possible, GoldenLux Jewelry provides multiple methods for customers to ask questions and provide feedback.

Contact Us

Via the "Contact Us" link, GoldenLux Jewelry allows customers to e-mail info@goldenluxjewelry.com. This provides direct contact to a GoldenLux Jewelry customer rep, who reads each e-mail and tries to promptly answer your email. GoldenLux Jewelry may also file your comments to improve the site and program or review and discard the information. You may also send us your comments about the GoldenLux Jewelry web site or the shopping experience in general, as we always appreciate feedback.

Fraudulent Charge Protection

If a third party obtains your personal information from a purchase made with GoldenLux Jewelry and uses that information to perpetrate credit card fraud, you are protected. Under the Fair Credit Billing Act, your bank may hold you liable for up to $50 of fraudulent charges. If your bank holds you liable for any portion of the $50, GoldenLux Jewelry will cover up to the entire $50. GoldenLux Jewelry will cover this liability if the unauthorized use resulted through no fault of yours from purchases made on GoldenLux Jewelry secure server. In the event of unauthorized use of your credit card, you must notify your credit card company in accordance with its reporting rules and procedures.

Legal Disclaimer

Only time GoldenLux will disclose personal information is when required to by law or with the good-faith belief that such action is necessary in order to conform to the law.

If you have questions about this privacy statement, please contact the GoldenLux customer service department at info@goldenluxjewelry.com.

Terms & Conditions

Please read these terms of use carefully before using this site. By using this site, you agree to these terms of use. If you do not agree to these terms of use, please do not use this site.These terms of use govern both your general use of the site and, when applicable, your use of the site to make purchases of GoldenLux Jewelry products.

Restrictions on Use

You shall use the site for lawful purposes only. You shall not post or transmit through the site any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, gives rise to civil liability or otherwise violate any law. Without GoldenLux Jewelry express prior approval, you shall not post or transmit through the site any material which contains advertising or any solicitation with respect to products or services. You shall not use the site to advertise or perform any commercial solicitation, including, without limitation, the solicitation of users to become subscribers of other online information services competitive with the site. Any conduct by you that in GoldenLux Jewelry discretion restricts or inhibits any other user from using or enjoying the site will not be permitted.
The site contains copyrighted material, trademarks and other proprietary information, including, without limitation, text, software, photos, video, graphics, music and sound, and the contents of the site are copyrighted under the United States copyright laws. You may not modify, publish, transmit, display, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may not copy, redistribute, re-transmit, publication or commercial exploitation of downloaded material without the express written permission of GoldenLux Jewelry and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. You acknowledge that you do not acquire any ownership rights by downloading copyrighted material.
You shall not upload, post or otherwise make available on the site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with you. You shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of the site, you automatically grant, or warrant that the owner of such material has expressly granted GoldenLux Jewelry the royalty-free, worldwide, perpetual, irrevocable, nonexclusive right and license to use, reproduce, modify, adapt, publish, display, translate and distribute such material (in whole or in part) and/or to incorporate it in other works in any form, media or technology now known or hereafter developed. You also permit any other user of the site to access, view, store or reproduce the material for that user's use. You grant GoldenLux Jewelry the right to edit, copy, display, publish and distribute any material made available on the site by you.
The foregoing provisions of are for the benefit of GoldenLux Jewelry, its subsidiaries, affiliates and its third-party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.

PURCHASING TERMS AND CONDITIONS:

See our TERMS AND CONDITIONS above.
You acknowledge that although GoldenLux Jewelry has attempted to accurately depict the colors of the GoldenLux Jewelry products offered on the Site, the color displayed is dependent on many different factors including the display of your computer monitor. As such, you further acknowledge that GoldenLux Jewelry is not responsible for any inaccuracies or color variations in the products you purchase from the Site. Moreover, the products may be depicted larger or smaller than their actual size depending on your monitor and/or computer settings. Pictures may also be enlarged to show details.
In the event of an error in pricing on the Site, GoldenLux Jewelry reserves the right to correct such error, and in GoldenLux Jewelry sole discretion, to refuse or cancel any order placed for a product at an incorrect price or in the event of the item being out of stock. All prices listed on this site are in U.S. dollars.

VIRUSES

GoldenLux Jewelry also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the site.

MODIFICATIONS TO THESE TERMS OF USE

GoldenLux Jewelry may, in its sole discretion, modify the terms of these Terms of Use, in whole or in part, at any time. At the time of any change to the terms of use GoldenLux Jewelry will post a notice on the home page. By you continuing to use the site you agree to the acceptance of the modified terms of use.

INDEMNITY

You agree to defend, indemnify and hold harmless GoldenLux Jewelry, its subsidiaries, affiliates, officers, directors, employees, agents and licensees from any claims, losses, damages, expenses, demands, and costs (including without limitation reasonable attorney’s fees), made by any third party arising out of or relating to your use of the Site, your connection to the Site, your violation of these Terms of Use, or your violation of any rights of another.

THIRD PARTY LINKS

The Site may contain links to third party web sites or resources. GoldenLux Jewelry makes no representation or warranties concerning such third party web sites or resources and is not responsible for the content or operation of such third party web sites or resources, and shall have no liability in connection with them.

WARNING AGAINST HACKERS

It is possible that other users or unauthorized "hackers" may post or transmit offensive or obscene materials to or from the Site and that you may be involuntarily exposed to such materials. It may also be possible for other users or "hackers" to obtain personal information about you. By using the Site, you assume the risk of such occurrences.

TERMINATION

You agree that GoldenLux Jewelry may, under certain circumstances and without prior notice, immediately terminate your right to use or make purchases through the Site in the event that:
(a) You breach or violate these Terms of Use; and
(b) GoldenLux Jewelry, in its sole discretion, decides to discontinue access to the Site;

You agree that all terminations shall be made in GoldenLux Jewelry sole discretion and that GoldenLux Jewelry shall not be liable to you or any third-party for any termination of your account or access to the Site.

TRADEMARKS

MISCELLANEOUS TERMS

(1) Governing Law

By accessing the Site, you agree that the laws of the State of New York, without regard to principles or conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and GoldenLux Jewelry or its affiliates. In addition, you agree to submit to the jurisdiction of the courts of the State of New York, and that any action pursued concerning these Terms of Service or your use of the Site shall be within the exclusive jurisdiction of the courts of the State of New York.

(2) Construction

If any provision of these Terms of Use is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be enforced to the maximum extent permissible so as to affect the intent of these Terms of Use, and the remainder of these Terms of Use shall continue in full force and effect.

(3) No Waiver

The failure by either you or GoldenLux Jewelry to exercise or enforce any rights or provisions of these Terms of Use shall not constitute a waiver of such right or provision or any other provision of these Terms of Use.

(4) Survival

All provisions in these Terms of Use regarding representations and warranties, indemnification, disclaimers and limitations on liability shall survive any termination of these Terms of Use.

(5) Headings

The headings hereof are descriptive only and not to be construed in interpreting the provisions of these Terms of Use.

These Terms of Use were last updated on 10/1/11

Please direct questions regarding these Terms of Use to info@goldenluxjewelry.com

Collection: Chains & Necklaces